International Shipping & Returns

We’re happy to ship TERPSI worldwide. Please note that all international orders are final sale and are not eligible for returns or exchanges. We’re sorry for the limitation and appreciate your understanding.

Duties & Taxes

International orders may be subject to duties or taxes depending on the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Shipping Fees

Original international shipping charges are non-refundable.

If an order is refused, abandoned, or returned due to unpaid duties or taxes, any return shipping charges, carrier fees, and applicable processing or restocking fees may be deducted from any refund, if issued. Re-shipping will require an additional shipping fee.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any apartment, unit, or building number when applicable.

Orders returned due to an incorrect or incomplete address may require additional shipping charges to be re-shipped.

Delivery Times

International delivery times are estimates only and are not guaranteed. Customs processing, local carrier delays, and other circumstances outside of TERPSI’s control may affect delivery.

For delivery issues, please contact the local carrier directly first for the most up-to-date information or re-delivery options.

Lost or Delivered Packages

TERPSI is not responsible for packages lost or stolen after being marked as delivered by the carrier.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll do our best to make it right.

FAQ for U.S. Orders

Where does Terpsi ship from?
Where does TERPSI ship from? All orders ship from California. We currently ship within the U.S. and to select international destinations. International shipping is available for shoes and straps only.
When will my order ship and how long does it take?
Orders are processed within 1–3 business days and shipped via USPS.
My tracking isn’t updating.
Carriers may take 1–2 business days to register shipment status. If your tracking number isn’t updating, contact us at care@shopterpsi.com
Can I change my shipping address?
Orders begin processing immediately, so we’re unable to modify them once placed. If an incorrect address is entered, we cannot guarantee changes. If your package is returned to us, we’ll refund the items.
Tracking says delivered, but nothing arrived.
Occasionally USPS marks packages delivered before they show up. Most arrive within a few days. In the meantime, check with neighbors or your local post office. If it’s been more than a few days, email us at care@shopterpsi.com